Introduction
At Pinnacle Age Well Ltd., we are committed to protecting the privacy and confidentiality of our clients and their families. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in the course of providing our in-home senior care services.
Information We Collect
To provide the best possible care, we may collect the following types of information:
- Personal identification information (name, date of birth, contact details)
- Health information (medical history, current conditions, medications)
- Financial information for billing purposes
- Emergency contact details
- Information about home environment and care preferences
We use the collected information
How We Use Your Information
- Provide and improve our in-home care services
- Develop personalized care plans
- Communicate with clients, families, and healthcare providers
- Process payments and handle billing
- Comply with legal and regulatory requirements
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share information with:
- Our caregivers and staff directly involved in providing your care
- Healthcare providers, with your consent
- Legal and regulatory authorities, when required by law
- Business partners (e.g., billing services) under strict confidentiality agreements
Data Security
At Pinnacle Age Well Ltd., we take the security of your personal information seriously.
We have implemented stringent security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include the encryption of all digital records and secure storage of physical documents.
We conduct regular staff training on privacy and security practices to ensure that all team members are up-to-date with the latest protection protocols. Additionally, we operate on a strict need-to-know basis, limiting access to personal information only to those staff members who require it to provide your care or manage your account.
Your Rights
We respect your rights regarding your personal information. As a client of Pinnacle Age Well Ltd., you have the right to access your personal information that we hold and to request corrections if you believe any of the information is inaccurate. You also have the right to withdraw your consent for certain data uses, although this may impact our ability to provide some services.
If you have concerns about our privacy practices, you have the right to file a complaint, and we are committed to addressing all concerns promptly and thoroughly.
Changes to This Policy
To ensure that our Privacy Policy remains current and comprehensive, we may update it periodically. Any changes made to this policy will be posted on this page, along with a revised effective date.
We encourage you to review this policy regularly to stay informed about how we are protecting your information and to ensure you are comfortable with any changes that may have been made.