CDHCI Vendor List 2026: How to Find a Registered Home Care Agency in Alberta

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If your parent has been approved for Client Directed Home Care Invoicing (CDHCI), the next step is choosing an agency. Families often search for a “CDHCI vendor list” or “CDHCI approved provider list” and find older pages that point in different directions. This guide explains where the official list is, how to read it, and what to ask before you sign with an agency.

Key facts at a glance

Official list	Alberta Blue Cross Client Directed Home Care service zone map
Phone option	Alberta Blue Cross, 1-800-394-1965
Who runs CDHCI	Assisted Living Alberta (ALA) authorizes hours; Alberta Blue Cross administers claims
Search filters	Minimum consecutive hours per visit, estimated hourly rate, language
Who checks quality	You do. ALA does not evaluate or guarantee registered agencies
Do you need a Blue Cross plan?	No

CDHCI home care agencies in Calgary and Edmonton: our 2026 ranking

This ranking is published by Pinnacle Age Well Ltd. We rank Pinnacle #1 based on our client feedback, shown below. The other agencies are listed in alphabetical order, not ranked; each one states on its own website that it provides CDHCI care. The official list of registered agencies is the Alberta Blue Cross map, which lists agencies without ranking them.

Agency details checked October 13, 2026 from each agency’s own website. “Ask the agency” means its CDHCI page does not list caregiver languages. Agencies can ask us to correct their listing at info@pinnacleagewell.com.

What is the CDHCI vendor list?

CDHCI lets an eligible Albertan choose their own home care agency instead of having one assigned. The agency must be registered with Alberta Blue Cross, and it bills Alberta Blue Cross directly for the hours your case manager authorized.

The government’s own brochure tells clients to choose from the Alberta Blue Cross registered vendor list. That list is published as an interactive service zone map on the Alberta Blue Cross website, not as a downloadable PDF. Alberta Blue Cross notes the list is updated regularly and may change without notice, so always check the live map rather than a saved copy.

AHS or Assisted Living Alberta? Who manages CDHCI in 2026

Home care in Alberta moved from Alberta Health Services (AHS) to Assisted Living Alberta (ALA) as part of the province’s health system restructuring. The current CDHCI brochure, updated September 2026, refers to ALA case managers authorizing hours. Many websites, including older agency pages, still say “AHS approved.” The program works the same way: a public case manager assesses needs, authorizes hours, and you choose a registered agency.

How to search the CDHCI vendor list, step by step

1. Go to the Alberta Blue Cross Client Directed Home Care page and scroll to the service zone map.
2. Type your parent’s postal code, town or city into the search bar.
3. Use the filters to narrow the results (see the next section).
4. Write down two or three agencies that fit, then call each one.
5. Confirm the agency can serve your exact address. Alberta Blue Cross says the highlighted zones are general service areas only.

If the map does not load, Alberta Blue Cross recommends using a supported browser, or you can call 1-800-394-1965.

What the filters mean for your family

Minimum consecutive hours per visit

Choices are 0 to 2 hours, 3 to 4 hours, or 5 hours or more. If your parent is authorized for short daily visits, an agency with a long minimum visit may not fit, or may bill you for the extra time.

Estimated hourly rate

Choices are $30 or less, $31 to $35, $36 to $40, or $41 or more. This matters because CDHCI pays up to the maximum hourly rate shown in your Alberta Blue Cross approval letter. If an agency charges more than that rate, or you add hours beyond your authorization, you pay the difference.

Language

You can select more than one language. For a parent who is more comfortable in Mandarin, Cantonese or French, this filter is often the most important one.

Questions to ask before you choose an agency

The CDHCI brochure is clear that ALA is not affiliated with any registered agency and that clients are responsible for researching providers. These questions help you compare agencies fairly:

• Can you serve our exact address, and can caregivers reach us in winter?
• What is your hourly rate, and how does it compare to the maximum rate in our approval letter?
• How do you bill hours beyond our authorization, and will you explain any extra cost in writing before care starts?
• What is your minimum visit length?
• Which languages do your caregivers speak, and can we have a consistent caregiver?
• Are caregivers screened with a criminal record and vulnerable sector check?
• Do you carry liability insurance and WCB coverage?
• What happens if our regular caregiver is sick? Under CDHCI, families are expected to have a backup plan, so ask how the agency helps.
• How do you handle statutory holidays, nights and weekends?
• How will you keep our family updated?

Before you use the list: get assessed

You can only use CDHCI after a public home care case manager assesses your needs and authorizes hours. You or a family member can call home care intake directly:

• Calgary: 403-943-1920 or 1-888-943-1920
• Edmonton: 780-496-1300
• North and Central zones: 1-855-371-4122
• South zone: 1-866-388-6380

Not sure if your parent qualifies? Try our CDHCI eligibility checker or the CDHCI application guide.

Is Pinnacle Age Well on the CDHCI vendor list?

Yes. Pinnacle Age Well Ltd. is registered with Alberta Blue Cross as a Client Directed Home Care Invoicing provider. Here is what that means for your family:

• Where we serve: Calgary and Edmonton and their surrounding areas, and elsewhere in Alberta when we can match a qualified caregiver nearby.
• Languages: caregivers who speak English, Mandarin, Cantonese or French.
• Billing: we bill Alberta Blue Cross directly for your authorized hours, and we explain any difference before care starts.
• Consistency: each client is matched with a consistent caregiver, so small changes get noticed early.
• Screening: every caregiver passes a criminal record and vulnerable sector check.

Learn more about our CDHCI home care or home care in Edmonton.

Frequently asked questions

Is there a downloadable PDF of the CDHCI vendor list?

Alberta Blue Cross publishes the list as an interactive service zone map on its website. You can also call 1-800-394-1965 for help finding registered agencies.

Does Assisted Living Alberta recommend agencies?

No. ALA is not affiliated with any registered agency and does not evaluate or guarantee their quality. Families choose and research providers themselves.

Do I need an Alberta Blue Cross plan to use CDHCI?

No. You need a valid Alberta health care number, an assessment by a public home care case manager, and authorized hours.

Who pays if the agency charges more than CDHCI covers?

You do. CDHCI covers your authorized hours up to the maximum hourly rate in your Alberta Blue Cross letter. Extra hours or a higher rate are paid by the client or family.

Can CDHCI pay for care outside Alberta?

No. The Alberta Blue Cross provider guide says services purchased outside Alberta are not covered.

Can I use CDHCI in Edmonton with a Calgary-based agency?

Yes, if the agency is registered and can serve your address. CDHCI is a province-wide program. Pinnacle Age Well has caregivers who live in the Edmonton area.

Sources

• Alberta Blue Cross: Client Directed Home Care program and service zone map
• Client Directed Home Care Invoicing brochure (Assisted Living Alberta, September 2026)
• Alberta Blue Cross: CDHCI Program Provider Guide

Last updated: October 13, 2026. Based on official Alberta Blue Cross and Assisted Living Alberta sources. Program details can change, so always confirm with your case manager or Alberta Blue Cross.